TeleDomani adds TACTAL to product suite – innovative solution voice enables any website or appApril 17, 2018
According to Kent Terpe, Director of Partnerships, “We are very pleased to have TeleDomani, the largest Master Agent in the Northeast, join us as a strategic partner. They have a great reputation for delivering voice, data, wireless, and cloud services. With TACTAL, TeleDomani is well positioned to capture new revenue sources and provide greater value to their growing agent and customer base. The partnership allows them to differentiate in the market and deliver an optimal click to connect end-user experience.”
In today’s increasingly mobile and web-centric world, TACTAL enables businesses to leverage their internet presence by adding an embeddable call button with visual navigation to their website or app. Customers and prospects can instantly and securely connect to the right representative, while remaining engaged with the website content. Key product features include:
+ Web-Based Global Toll-Free Call Buttons can be added to websites, mobile apps, email signatures, and e-marketing materials for customers to instantly connect to the business
+ Patented Visual Directory Feature allows customers to navigate through a menu of end-points to seamlessly connect to sales and support agents that can solve their inquiry on first contact
+ Powerful Analytics leverage new data pipeline for strategic insights into caller behavior to increase ROI
+ CRM Integration allows agents to leverage customer profiles and caller session data in real-time for faster problem resolution and superior service
+ Encrypted Calling provides secure communications to protect sensitive information of customer and business
Carmine Yodice, Director of Business Development for TeleDomani states, “Almost all aspects of business are done through digital touch points, and TACTAL allows businesses to rediscover their website as a valuable tool to boost call volumes and connect better with their customers and prospects. TACTAL makes it easy to engage with customers at every stage of their online journey and increase the bottom line.”
According to i-Comm Connect, there are several programs specifically designed for any partner looking to create product differentiation and new revenue streams.
The Agent Program makes it easy for you to sell TACTAL branded products and expand your market position by delivering an innovative and patented solution at the forefront of the customer service industry, while earning a residual income with no minimums. I-Comm Connect provides the marketing collateral, training, sales assistance and handles the onboarding, support, and account management.
The White Label Channel Program is designed for UC service providers, system integrators, MSPs, and VARs who want to sell TACTAL under their brand as a cost effective, future proof SaaS solution without the infrastructure complexities and associated cost. White label partners own the customer relationship, set price points and margins based on customer requirements, and bill customers directly, thereby increasing value and average revenue per user. The software is completely branded by the white label company and their network is also used for call termination.
Kent Terpe notes, “Today, multi-device, always connected customers are more demanding than ever and have high expectations for customer service and sales support. With TACTAL, companies can engage seamlessly with prospects and customers anywhere in the world to decrease time to resolution, boost sales and turn customer engagement into a competitive advantage. Customer experience is the most powerful differentiator in business and TACTAL improves customer satisfaction and builds loyalty for years to come.”
Making Solutions Simple for You: In the competitive world of business, the ability to communicate effectively is crucial to success. TeleDomani offers our partners unprecedented back office support along with access to a vast service provider portfolio including voice, data, wireless, IT, equipment & professional services and more.
Our project management team knows that having a single point of contact for all of your voice, data, IT & hardware needs is key. The TeleDomani support staff ensures smooth quotes and ordering process to billing and post installation support and has the expertise to understand any customer’s environment and requirements to provide the right solutions at the most affordable price.
About i-Comm Connect
i-Comm Connect was founded in 2009 in Portland, ME with a mission to transform the customer service industry. As a market leader, our focus is on developing cutting-edge technology (Patents: USA, Japan, & Canada) and driving the shift to innovative online customer engagement solutions.