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Flexential (formerly viawest) - TeleDomani
Providers

At Flexential, we believe infrastructure is more than technical—it’s personal. That’s why the best infrastructure solutions aren’t about infrastructure— they’re about people. This is an approach not often seen in the world of IT transformation. We build trusted relationships and tailored solutions that show that technology has a personal side.

Flexential’s DNA has deep roots in the southeast and the west. For nearly 20 years, both Peak 10 and ViaWest helped data-intensive organizations transform IT from a cost center to an asset that helps achieve innovation and improve speed to market while also lowering risk. We joined forces in August of 2017, and rebranded as Flexential in January of 2018. Our comprehensive suite of hybrid IT solutions, coupled with the depth of our team’s experience and expertise in developing tailored solutions to meet the specific needs of our customers, are what set Flexential apart. Wherever you are in your IT transformation journey, Flexential is your partner to optimize and evolve your workloads’ performance, reliability and security.

At Flexential, we put our customers at the center of everything we do
PEOPLE
  • With more than 500 certifications, our team is deeply trained and highly certified
  • Continual customer experience training underscores our customer-first focus
  • Training and enablement programs enable our employees to achieve career development goals
PROCESS
  • We align with the core concepts of ITIL Maturity and IT Service Management
  • By automating the delivery of products and services, customers can focus on driving business success
  • Customers receive full transparency into our service metrics, status and support
TECHNOLOGY
  • Our back-office operations leverage ServiceNow and Gainsight/Salesforce
  • Customers can access data and information easily for reporting purposes
  • Predictive analytics allow us to anticipate our customers’ needs