Patented Real-Time Communications Solution
Voice Enables Any Website or Mobile App
TACTAL an award winning WebRTC communications solution, enables businesses to embed voice service options within their web pages, apps, and online content. 800 numbers revolutionized the way consumers connected decades ago, and today, TACTAL is reinventing the way people engage online.
In today’s increasingly mobile and web-centric world, TACTAL empowers businesses to move beyond conventional telephony by building interactive communications into browsers, that bridge the gap between the website and the business, making it possible for companies to engage better with their online prospects and customers
- Interactive Toll-Free Call Button with visual navigation can be added to websites, apps, email signatures, and e-marketing campaigns for customers to instantly connect to your business while remaining engaged with the digital content.
- Visual IVR Menu guides inbound callers to a web-based support experience that seamlessly connects customers to a support/sales specialist that can solve their problem/inquiry on first contact.
- Intelligent Call Routing to specific representatives, departments, or offices around the world, based on time of day/week, native language, geo-location, agent skill set, and other select criteria.
- Powerful Analytics to leverage new data pipeline for strategic insights into caller behavior to optimize marketing campaigns and increase ROI.
- CRM/Contact Center Integration enables businesses to leverage customer profiles and caller session data for faster problem resolution and superior service.